Guarantees

Our Service, Your Trust

At Frankie Flats we're honored that you would trust us with your bicycle. We view every new bicycle we service as the beginning of a long-term relationship with you. We are dedicated to providing the best repair service so that all your bicycle journeys are positive ones. We will do everything we can to make sure your bike is ready on time for your next adventure. We will work on any bike that comes to us and return it to you in the fastest time possible, no more than three days later. Say goodbye to two week waits!

Frankie Flats guarantees the highest quality customer service. Our shop is not your typical bicycle repair shop. Our number one priority is to treat every customer with care and respect. You can expect a courteous and thorough response to any question you may have. We guarantee to get you back on the road or trail knowing that your bicycle is in pristine condition.

Repair Experience

Our experience is unparalleled by other local shops. All our mechanics are qualified and certified with the most elite repair certifications in the industry. Your positive relationship with Frankie Flats is our priority. We are dedicated to providing the best service around, so much so that we guarantee it. Our guarantees include:

100% Satisfaction Guarantee

We are dedicated to your satisfaction with Frankie Flats. However, if for some reason you're not, please let us know, and we guarantee we'll make it right. We offer a 30-day money back guarantee on purchases which are in new or nearly-new condition. If the maintenance service you received does not live up to your standards, we will refund your money and will immediately set everything right at no extra charge (however, you will still be charged for non-defected parts).

Price Matching Guarantee

At Frankie Flats, not only do we want you to visit us because of our superior knowledge and customer service, but we also want you to feel like you are getting a fair deal. If you find that one of our local competitors charges less for either services or products that are in stock, we'll match their price, guaranteed.

30 Day Price Protection Guarantee

If we lower the price of any item in the shop within 30 days of your purchase, we'll refund the difference.